FAQ

This section contains answers to questions that are relevant to the customers of the All Spares store. If you do not find an answer to your question, please reach out to us via sales@all-spares.com or contact our customer support center.

1. How do I register?

Go to the home page and click Register in the upper right corner. Fill out the registration form: your first name, last name, email address, password, and mobile phone number. Please note that email verification is required for registration. A registration confirmation link will be sent to the email address you provided to confirm your registration. Follow the link in the email for verification.

2. Why haven't I received a registration confirmation?

Most often, this happens if you entered a non-existent email address. Please pay attention when entering your e-mail address, to which we will send registration confirmation. If you don’t receive it, it means something went wrong. Please try re-registering. Attention! If you use addresses of free webmail service providers such as Gmail, Yahoo!, Hotmail or Mail.ru, etc., the registration confirmation may end up in your spam folder! If you can't locate the registration confirmation in the spam folder, contact us at your convenience.

3. What if the product I ordered is out of stock?

After the payment, the status of your order will change, and the products in your order will be put on hold for you. Ordered products will be held for you in three cases:

After you have submitted proof of payment (transfer number for payment systems or payment receipt), our sales managers will modify the status of your order to Pending Payment.
If, for any reason, you cannot pay for your order immediately but are confident that you will do so within the next few days, contact your manager to request changing the status of your order to Prolonged. Please keep in mind that this status will expire automatically in 4 days.
The Paid order status means that we have received your payment, and the products you ordered were put on hold for you automatically. Please keep in mind that, in case of limited availability of any products in our warehouses, the products will be put on hold for the customer, from which we received payment sooner. For example, if someone paid for an order including a product that is also part of your order before you, then your product will not be put on hold for you in case of limited availability of such product in stock.

Please provide us with your payment data or a receipt with payment confirmation immediatelyafter you paid for your order.

If you paid for your order, and any products on your order are out of stock, we will notify you in writing. You can choose any other product for the same amount or, alternatively, the amount of your payment will be credited to your balance and will be counted towards the price of your next order. You can also choose to wait until your desired product is back in stock and we ship a complete order to you.

4. Why can't I log in?

The email address you entered during registration will be used as your username on our site. Please note that email verification is required upon registration. A confirmation message will be sent to the email address you provided. For verification purposes, follow the link provided in the registration confirmation. If you are sure that you used the correct username and password and still cannot access the site for any reason whatsoever, please reach out to us via e-mail or contact our customer support center, describing your problem in detail and indicating the exact page where you faced issues.

5. What is a grid, list, and small list product view?

This feature allows you to choose a product view that is most convenient for you. We offer three ways to display products in our catalog:

grid

list

small list

6. What is My Wish List?

Only registered users can use the My Wish List feature on our site. If you are a registered user, please log in using your username. Thanks to your wish list, you can keep track of chosen products and learn about their availability in our warehouses or any price changes. To add a product to your wish list, click on the heart icon next to it. A red heart means the chosen product was added to your list.

To view your wish list, go to My Account and select My Wish List.

7. What are My Orders?

In this section, you can view your order history displayed as a list of your orders with statuses assigned to them.

8. What is My Balance?

In thia section, you can view the complete history of your purchases, payments, and product returns across the All Spares online store.

9. What are My Subscriptions?

Registered users can subscribe to our newsletters dedicated to specific product categories. To receive notifications about promotions, discounts, and other updates from our store, check the boxes next to the product categories you are interested in on the My Subscriptions page. After that, a confirmation will be sent to your specified email address. You will receive newsletters with offers from All Spares to the same address.

10. How do I know if a specific product is in stock?

If you can see a price and the Add to Cart button displayed next to the product image on a product page, this means that the product is in stock in our warehouses. You can also see in which warehouse the product you are interested in is available (EU, CN, HK).

11. Can I order a product that is out of stock (order terms)?

If a specific product is out of stock, you can order it, and we will do our best to ensure your order is filled. However, we do not assume any responsibility as to the lead-time of such order or the fulfillment of any such order.

On the product page of the out-of-stock item that you wish to buy, you can see the Notify When Available button. Click this button, enter your email address and phone number to which you want to receive a notification about the availability of the chosen product. You will receive a notification as soon as your chosen product arrives at our warehouses.

12. How do I find out the price of a product if it is not listed on your site?

If no price is listed on the product page, contact our manager using the Contact Manager button or in any way convenient for you. Please note that no price does not mean that the product is out of stock at our warehouses.

13. How to find out your wholesale prices?

Our store follows the more you buy, the less you pay policy! Locate the Bulk Orders button on the product page. Click on it and to see how the price changes depending on the number of products you order.

If you wish to receive an individual price quote or inquire about dealership terms, please contact our customer support center.

14. What's the delivery time?

Order shipment and delivery times are pre-agreed with each customer individually. If you have any questions about delivery times, please contact our sales manager.

15. How do I know if my order has shipped?

On the day your order ships, a shipment notification will be sent to your email address. You can find out the status of your order in My Account on our site.

16. What are delivery costs?

Delivery costs are calculated based on the rates of your chosen transportation provider.

17. What are your working hours?

We work 24/6 Monday to Saturday.

18. Do you offer any discounts?

The prices listed on the All Spares site by default are retail prices. If the value of your total monthly orders is USD 500 or more, you work for a digital equipment repair shop that or are a sole trader running a digital equipment business, you automatically qualify for purchasing at individual wholesale prices. To upgrade to the Wholesale category, you need to make total purchases from us for an amount equivalent to at least USD 1,500 per month. If you wish to become our dealer, please contact our manager for details.

**All Spares Discount System**
Retail	Small Wholesale	Wholesale	Dealership
USD 0 – 499	USD 500 – 1,499	USD 1,500 – 4,499	USD 4,500+
0%	up to 15%	up to 30%	special terms and conditions apply

19. Where is my order delivered?

We will deliver your order to the warehouse of the transportation provider you chose when placing your order. The parcel will then ship to the address you specified in your order.

20. When will my paid order ship?

We will confirm the shipment of the order with the customer in advance. Our manager will contact you to choose the shipment time that works best for you.

21. How to buy?

If you hesitate or are unsure how to place an order correctly, use our info tips. Follow this link for detailed information on ordering from our store.