FAQ

  1. How can I register on your web site?

  2. Why I didn't receive the letter of registration confirmation ?

  3. I have problems with login on the web site. What should I do?

  4. What are the Detailed and List Views of products for?

  5. What is the Wish List for?

  6. What is My Orders for?

  7. How can My Balance be used?

  8. What are My Order Templates for?

  9. What is My Subscriptions for?

  10. Do you provide any discounts?

  11. How can I order spare parts that couldn't be found on the site?

  12. Do you provide warranty?

  13. What is the quality level of your spare parts you offer?

  14. How to buy?

1. How can I register on your web site?

Please visit our registration page (or press Register in upper right corner of the page) and fill in the form: your e-mail, last and first name, and password. Then press the button Register. Please note that during the registration process you’ll be asked to verify your e-mail address. Confirmation letter will be sent to your e-mail address, and all you need to do is click the link in the e-mail.

2.Why I didn't receive the letter of registration confirmation ?

If the e-mail address was entered correctly the system would send you the letter of registration confirmation. If you didn't receive it please just repeat the registration process again paying special attention to entering your e-mail address. If possible, please do not use free mail services, such as Gmail, Yahoo!, Hotmail, and so on, as in this case the letter of registration confirmation may not come.

3. I have problems with login on the web site. What should I do?

If you cannot login on our web site and the login and password are correct, please e-mail us, describe the problem  indicating the exact page where the problem appeared.

4. What are the Detailed and List Views of products for?

These views help to choose the most convenient one for the customer. The Detailed View gives the opportunity to see the product photo, weight and availability, you can also add the product to your Wish List. In Detailed View you can see both the price for one item and how the price is changing depending on the quantity ordered. (Picture 1).

View of products

Choosing the List View  helps you  to make large orders quickly. In this view you can see the following information: retail price, your price, Wish List ( you can also add  the necessary products or Wish List), availability and approximate quantities in stocks. (Picture 2)

Wholesale view

5. What is the Wish List for?

In order to use the Wish List you need to be registered on our web site, if you are the registered user just login. The Wish List allows you to access the products you are interested in easily. To add the products to the Wish List please press a star near the product. (Picture 3)

Wish List

In order to see the Wish List just press the Wish List in Detailed View,  in List View or in My account. (Picture 4)

Wish List_2

My account

The Wish List. (Picture 5)

Wish List my account

Wish List my account_2

6.What is My Orders for?

In "My Aaccount" section, you can enter My Orders section and see the whole history of your orders that you made on ALL SPARES. To activate this function you need to press on Order history. The list of orders with statutes will appear on your display. Here you can also repeat each of the orders or make a template order by pressing on appropriate links.

Orders history

7.How can My Balance be used?

On My Balance page you can see the history of all purchases, payments and product returns.

My balance

8. What are My Order Templates for?

It is a convenient tool to create templates for the typical orders you are making. This can be made by pressing Make a template button.

Template name

In order to view all created templates please go to My Order Templates section. An order template can be created by pressing Repeat button.

9. What is My Subscriptions for?

Registered users can subscribe to our free newsletters based on the chosen product groups which are available on the "Registration Completed" page, after the e-mail confirmation. These options are also available on "My Subscriptions" page in the user's personal account.

10. Do you provide any discounts?

The prices on ALL SPARES are retail prices on default. If your monthly turnover is more than 500US$ or you operate as digital electronics service center, or you are the business owner involved in service repairs of digital equipment, that means you are automatically getting retail prices. In order to get the wholesale price, you need to buy products for more than 1500 US$ on monthly basis. If you want to become our dealer, please contact our regional manager for more details.



Discounts on All Spares
Retail Small wholesale Wholesale Dealer
0-499 $ 500 - 1499 $ 1500 - 4499 $ 4500+ $
0% up to 15% up to 30% personal discount

11. How can I order spare parts that couldn't be found on the site?

If you need to order spare parts that couldn't be found on our web site please contact our manager for ordering necessary products or press Searched but not found? and fill the form in.

12. Do you provide warranty?

Yes, you can learn more about our Warranty policy here

13.What is the quality level of your spare parts you offer?

The spare parts on our site can be classified according to quality level as follows:

Copy – inexpensive copy, which is made from poor quality materials and has low performance standard.
Copy AAA – good quality copy. The main difference between the AAA copy and the original is the outlook.
Chinese original – high quality original spare parts. The difference between Chinese original and the original is the quality of materials.
Original – only this product is original and is made by certified producer.

14. How to buy?

If you hesitate or don’t know how to place an order correctly, we will help you. Follow this link and you will find step-by-step instructions on how to buy in our online store.


 
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